Cancellation and Refund Policy

Last updated: September 23, 2026

This policy explains how cancellations, changes and refunds work for tours booked on marblemountainsdanang.com. It forms part of our Booking Terms.

1. Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

2. Within 3 days of departure

Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit, the deposit covers the charge and nothing more is due.

3. Changing your date

Rescheduling is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.

4. If we change or cancel

If weather, a closure or anything on our side stops the tour running as booked, we offer a comparable alternative, a new date, or a full refund — your choice.

5. How to cancel

Message us on WhatsApp at +84 368 938 081 or email [email protected] with your booking name and date. The time we receive your message is the time of cancellation.